Terms and Conditions

Medical Insurance and Payments

We will invoice the relevant insurance provider for the cost of your treatment; however, you are still liable for the payment of our fees in full. To enable us to do this we would need you to provide us with your insurance membership details, policy number and a valid-pre-authorisation code for the proposed treatment along with your personal details including address, date of birth and contact details.

It is important to note that, depending on your individual policy, your private medical insurance may not cover all of our fees; this could be the result of an excess payable on your policy, or that your policy may not cover certain treatments. Where your insurance company does not cover the full, it is expected that you will cover the balance.

Please be advised that once your insurance policy allowance has been exhausted or our claim has been rejected for whatever reason, you will be liable for any balance in payment and as such will be invoiced directly to you from Four Oaks Physio.

Direct Payments

When you are required to pay the full cost of your treatment, we accept payment by contactless card, cash or BACS at the time of each appointment. We can also provide a full receipt if you need to reclaim the charge from your insurer.

Late Payment

Any on-going treatment may be suspended or cancelled if our fees and expense are not paid in full when due. In the unfortunate event that we need to enforce payment from you, you will be liable for all the incurred costs.

Cancellation, Late Cancellation and Non-Attendance Policy

Every appointment at Four Oaks Physio is reserved for you personally. If you can’t attend, please let us know as early as possible.

1. How to cancel or rearrange
Contact us on 07894 988812 (call, text or voicemail) or by email. The time we receive your message counts as the time of notice.

2. Notice period
Please give at least 24 hours’ notice. There is no charge for cancellations made with 24 hours’ notice or more.

3. Late cancellation
Cancelling or rearranging with less than 24 hours’ notice incurs a charge of 50% of the appointment fee.

4. Non-attendance
Missing an appointment without notice incurs a charge of 100% of the appointment fee.

5. Home visits
For home visits, the late cancellation and non-attendance charges above apply, and reasonable unrecoverable travel costs may be added. You will never be charged twice for the same loss.

6. Exceptional circumstances
We understand that illness, emergencies and unforeseen events happen. We will consider each case individually and may reduce or waive a charge.

7. Repeated missed appointments
If you repeatedly cancel at short notice or miss appointments, we may ask for payment in advance for future bookings. We will tell you this in advance.

8. Insured patients
Insurers do not usually cover cancellation or missed-appointment charges. Any such charge is payable by the patient.

9. Cancellations by Four Oaks Physio
If we cancel, we will offer you an alternative appointment and you will not be charged.

10. Your agreement and your rights
By booking an appointment you agree to this policy. It does not affect your statutory rights, including any cancellation and refund rights for appointments booked online or by phone.

Thank you for your understanding. Proper notice lets us offer the slot to another patient who needs care.

What to expect from your Physiotherapy assessment

During your initial consultation your Physiotherapist will ask you some questions about your symptoms and will then ask to assess the problem area.

In order to properly assess you, your Physiotherapist may need to see the affected area. For a lower limb condition it would be useful if you could bring a pair of shorts to change into, similarly for an upper limb condition bringing a vest top to change into would be useful. For a lower back condition it would be useful to bring both shorts and a vest top so that the Physiotherapist can see the whole of your spine and lower limb, or problems contributing to your symptoms may not be picked up.

If you feel uncomfortable about the examination, you can bring someone with you to be present during the examination. Please feel free to ask any questions that you may have at any time during your session, your Physiotherapist will be more than happy to explain things to you.

After your assessment, your Physiotherapist will discuss their findings with you and propose a treatment plan tailored specifically to your own goals.

Consent to treatment

Medical and therapeutic problems, procedures and treatments can be at times confusing for patients. Our Physiotherapists will not begin any form of objective assessment, or indeed treatment unless you have given your consent. This may be given verbally, or for some interventions such as injections, written consent will be required.

We make every effort to help you to fully understand our diagnosis, the recommended procedures and any treatment that may be involved. We welcome any queries on anything that you may be uncertain of, or if you simply require more information. We also require that you make us aware of any factors that could affect your treatment or diagnosis. If necessary, we can also send correspondence to your GP.